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This list describes each keyword functionality available for the WhatsApp automation.

Function	Description
Join	Signs up the sender as a customer by capturing the sender’s mobile number.
Rewards	Replies the customer with their latest point balance.
Card	Replies the customer with the QR code of their Card/Membership Number.
Coupons	Replies the customer with their list of coupons.
Refer a Friend	Sends the customer a sharable unique referral link, which they can send to their friends over WhatsApp.
Sales	Links the walk-in sales to the customer profile.
Watchlist	Sends the customer a message about certain promotions that they can be reminded about.
Watchlist More
Shop

note

Notes:

If the customer has not been registered in Mibo by sending sales link to WhatsApp, the new customer will be registered and the sales record will be linked to the customer account.
No keyword is needed for the sales automation.

Notes:

If the customer has not been registered in Mibo by sending sales link to WhatsApp, the new customer will be registered and the sales record will be linked to the customer account.
No keyword is needed for the sales automation.

Tip: You can use a default keyword specified in Mibo or you can have your own custom keyword added to each automation.

To add a custom keyword, click the Edit icon. A pop-up window is displayed where you can add the custom keyword.

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In this section, you can configure your own custom template message. Please contact Mibo support team to assist you on custom template approval with WhatsApp.

Below are samples of template messages with tags.

Automation Type	Template Type	Template message sample	Actual message sample sent to the customer
Join	Join success message	Thank you for joining us. Please update your profile at {Link}.	Thank you for joining us. Please update your profile at https://mibo.ws/sh.htm?cd=K6GS0
Join	Member exits message	Hello {FirstName}! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase.	Hello Amirhossen! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase.
Rewards	View Point	Your point balance is {Point}.	Your point balance is 257
Card	View Card	Getting your Card QR Code. Please wait..	Getting your Card QR Code. Please wait..
Coupon	View Coupon	You also have a {TotalCoupon} Personal Voucher that can be used at our Store. See all your coupons here {Link}.	You also have a 1 Personal Voucher that can be used at our Store. See all your coupons here https://mibo.ws/sh.htm?cd=WL0
Automated Message	Auto-Reply (for known customers)	Thank you for contacting us. Our customer service team will contact you as soon as possible For self service, click the quick reply below.	Thank you for contacting us. Our customer service team will contact you as soon as possible For self service, click the quick reply below.
Automated Message	Non Customer Auto-Reply?	You haven't joined yet. Please reply with Join to join us and get more rewards.	You haven't joined yet. Please reply with Join to join us and get more rewards.

To load the default template, click Load default template, and then click Yes to confirm.

Warning: Loading the default template will overwrite all your custom template messages.

Thank you for joining us. Please update your profile at {Link}.

Thank you for joining us. Please update your profile at https://mibo.ws/sh.htm?cd=K6GS0

Hello {FirstName}! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase.

Hello Amirhossen! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase.

Your point balance is {Point}.

Your point balance is 257

Getting your Card QR Code. Please wait..

Getting your Card QR Code. Please wait..

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