With WhatsApp Automation, you can set up a custom message flow that spans the length of a typical conversation and covers different conversation stages. Suitable for repetitive tasks and commonly asked questions, with custom message flow you can reduce the response time, and can answer the most commonly asked questions in a human way.
In order to setup your whatsApp automation you need to
Enable WhatApp
Configure your automation by go to Left menu Automation → WhatsApp Keyword
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| params | 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 |
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| params | JTdCJTIydGl0bGUlMjIlM0ElMjJTZXR0aW5nJTIyJTdE |
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This list describes each keyword functionality available on Mibo WhataApp automation. | Info |
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You can use default keyword specified on Mibo or you can have your own custom keyword added to each automation |
Join → By receiving this keyword Mibo will automatically signup the sender as customer by capturing sender mobile number Rewards → Automatically reply customer with latest point balance of customer Card → Reply sender with QR code of His/her Card/Membership No Coupon → will reply the list of coupons of the customer Refer a Friend → Customer will receive sharable unique referral link to be sent to their friends over WhatsApp Sales → It will link the walk-in sales to the customer profile
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If customer has not been registered on Mibo by sending sales link to whatsapp, new customer will be registered and sales record will be linked to the customer account. No Keyword needed for Sales automation.
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| params | JTdCJTIydGl0bGUlMjIlM0ElMjJUZW1wbGF0ZSUyMG1lc3NhZ2UlMjAlMjIlN0Q= |
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You can configure you own custom template message. Please contact Mibo support team to assist you on custom template approval with Whatsapp. Below are sample of Template messages with Tag Automation Type | Template Type | Template message sample | Actual message sample send to Customer |
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Join | Join success message | Thank you for joining us. Please update your profile at {Link} | | Member exits message | Hello {FirstName}! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase. | Hello Amirhossen! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase. | Rewards | View Point | Your point balance is {Point}. | Your point balance is 257 | Card | View Card | Getting your Card QR Code. Please wait.. | Getting your Card QR Code. Please wait..  | Coupon | View Coupon | You also have a {TotalCoupon} Personal Voucher that can be used at our Store.
See all your coupons here {Link} | You also have a 1 Personal Voucher that can be used at our Store.
See all your coupons here https://mibo.ws/sh.htm?cd=WL0 | Automated Message | Auto-Reply (for known customers) | Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below. | Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below. | Non Customer Auto-Reply? | You haven't joined yet, Please reply with Join to join us and get more rewards. | You haven't joined yet, Please reply with Join to join us and get more rewards. |
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