With WhatsApp automation, you can set up a custom message flow that spans the length of a typical conversation and covers different conversation stages. Suitable for repetitive tasks and commonly asked questions, with custom message flow you can reduce the response time, and can answer the most commonly asked questions with a human touch.
To set up the WhatsApp automation, follow these steps:
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| params | 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 |
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| params | JTdCJTIydGl0bGUlMjIlM0ElMjJTRVRUSU5HUyUyMiU3RA== |
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This list describes each keyword functionality available for the WhatsApp automation. | Tip |
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Tip: You can use a default keyword specified in Mibo or you can have your own custom keyword added to each automation. |
Functions | Description |
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Join | Automatically signs Signs up the sender as a customer by capturing the sender’s mobile number. | Rewards | Automatically replies Replies the customer with their latest points balance. | Card | Replies the sender customer with the QR code of their Card/Membership Number. | Coupons | Replies the customer with their list of coupons. | Refer a Friend | Sends the customer a sharable unique referral link, which they can send to their friends over WhatsApp. | Sales | Links the walk-in sales to the customer profile. | Watchlist | | Watchlist More | | Shop | |
Notes: If the customer has not been registered in Mibo by sending sales link to WhatsApp, the new customer will be registered and the sales record will be linked to the customer account. No keyword is needed for the sales automation.
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| params | JTdCJTIydGl0bGUlMjIlM0ElMjJURU1QTEFURSUyMiU3RA== |
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You can configure you own custom template message. Please contact Mibo support team to assist you on custom template approval with WhatsApp. Below are sample of Template messages with Tag Automation Type | Template Type | Template message sample | Actual message sample send to Customer |
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Join | Join success message | Thank you for joining us. Please update your profile at {Link} | | Member exits message | Hello {FirstName}! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase. | Hello Amirhossen! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase. | Rewards | View Point | Your point balance is {Point}. | Your point balance is 257 | Card | View Card | Getting your Card QR Code. Please wait.. | Getting your Card QR Code. Please wait..  | Coupon | View Coupon | You also have a {TotalCoupon} Personal Voucher that can be used at our Store.
See all your coupons here {Link} | You also have a 1 Personal Voucher that can be used at our Store.
See all your coupons here https://mibo.ws/sh.htm?cd=WL0 | Automated Message | Auto-Reply (for known customers) | Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below. | Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below. | Non Customer Auto-Reply? | You haven't joined yet, Please reply with Join to join us and get more rewards. | You haven't joined yet, Please reply with Join to join us and get more rewards. |
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