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  1. Enable the WhatsApp messaging service. For more information, refer to Mibo Messaging.

  2. On the portal, click Automation > WhatsApp Keywords to configure the WhatsApp automation.

Aura tab collection
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Aura tab
paramsJTdCJTIydGl0bGUlMjIlM0ElMjJTRVRUSU5HUyUyMiU3RA==

This list describes each keyword functionality available for the WhatsApp automation.

...

Function

Description

Join

Signs up the sender as a customer by capturing the sender’s mobile number.

Rewards

Replies the customer with their latest point balance.

Card

Replies the customer with the QR code of their Card/Membership Number.

Coupons

Replies the customer with their list of coupons.

Refer a Friend

Sends the customer a sharable unique referral link, which they can send to their friends over WhatsApp.

Sales

Links the walk-in sales to the customer profile.

Watchlist

Watchlist More

Shop

Notes:

  1. If the customer has not been registered in Mibo by sending sales link to WhatsApp, the new customer will be registered and the sales record will be linked to the customer account.

  2. No keyword is needed for the sales automation.

Tip

Tip: You can use a default keyword specified in Mibo or you can have your own custom keyword added to each automation.

To add a

...

custom keyword, click the Edit icon. A pop-up window is displayed where you can add the

...

custom keyword.

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Aura tab
paramsJTdCJTIydGl0bGUlMjIlM0ElMjJURU1QTEFURSUyMiU3RA==

In this section, you can configure your own custom template message. Please contact Mibo support team to assist you on custom template approval with WhatsApp.

Below are samples of template messages with tags.

Automation Type

Template Type

Template message sample

Actual message sample sent to the customer

Join

Join success message

Thank you for joining us. Please update your profile at {Link}.
Thank you for joining us. Please update your profile at https://mibo.ws/sh.htm?cd=K6GS0

Member exits message

Hello {FirstName}! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase.
Hello Amirhossen! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase.

Rewards

View Point

Your point balance is {Point}.
Your point balance is 257

Card

View Card

Getting your Card QR Code. Please wait..
Getting your Card QR Code. Please wait..
Image Modified

Coupon

View Coupon

You also have a {TotalCoupon} Personal Voucher that can be used at our Store.
See all your coupons here {Link}.

You also have a 1 Personal Voucher that can be used at our Store.
See all your coupons here https://mibo.ws/sh.htm?cd=WL0

Automated Message

Auto-Reply

(for known customers)

Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below.

Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below.

Non Customer Auto-Reply?

You haven't joined yet. Please reply with Join to join us and get more rewards.

You haven't joined yet. Please reply with Join to join us and get more rewards.

To load the default template, click Load default template, and then click Yes to confirm.

Image Modified
Note

Warning: Loading the default template will overwrite all your custom template messages.