Managing Your Account Users

Owned by Amir
Last updated: Mar 06, 2022 by Jeansen Diane Pacatang (Unlicensed)
4 min read

Mibo gives you the ability to add and manage your Mibo account users. These users will serve as the person in charge based on the role that you assign to them.

To view the list of users and their details, click My Account > Users in Mibo. The page displays the User Access panel.

The panel displays a table of users with the following information:

  • Email - indicates the email address of the user.

  • Name - indicates the name of the user.

  • Mobile - indicates the mobile number of the user.

  • Type - indicates the role assigned to the user, which can be one of the following:

    • Admin

    • Manager

    • Store User

    • Marketing

    • Customer Service

  • Store - indicates the store to where the user is assigned.

  • Status - indicates whether the user is active, inactive, or locked.

  • Action - displays actions that you can do pertaining to the user’s account, such as resetting their password, or deleting their account.

Note: Some actions may be available only to certain user types. For example, the delete action can be done only by the Admin and the Manager.

Adding a user

To add a user in your Mibo account, follow these steps:

  1. On the User Access panel, click Add. The following window is displayed.

  2. Enter the user’s Email, Name, and Mobile.

  3. Choose the User Type of the new user.

  4. Choose the store to where this user is assigned.

  5. Click Save to save the new user.

Note: The number of users that you can add in your Mibo account depends on your subscription plan.

After the new user is successfully added to your Mibo account, an email with a temporary password is sent to the user’s email address. New users must do the following:

  1. Open the email sent by Mibo with a subject line of MIBO - User Credentials.

  2. Access this link and then log in to Mibo using the credentials that are indicated on the email.

  3. After a successful login, change the password on the Change password panel.

  4. Click Change to apply the new password.

Note: The password must contain special characters.

Changing the name of the user

To change the name of the user, follow these steps:

  1. On the User Access panel, click the Name of the user. A pop-up window is displayed.

  2. Change the name of the user.

  3. Click the check button to save the user's name.

Changing the store of the user

To change the store of the user, follow these steps:

  1. On the User Access panel, click the Store drop-down menu of the user account.

  2. Choose the store of the user.

Changing the status of the user

To change the status of the user, select one of the following statuses on the User Access panel, under the Status column:

  • Active

  • Inactive

  • Locked

Resetting the password of a user

To reset the password of a user, follow these steps:

  1. On the User Access panel, click the Change Password icon under the Action column.

     

  2. A confirmation window is displayed. Select Yes to confirm.

  3. The following window is displayed. Select OK. The user must then check their email to continue resetting the password.

Deleting the user

To delete a user, follow these steps:

  1. On the User Access panel, click the Delete icon under the Action column.

  2. A confirmation window is displayed. Select Yes to confirm.