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This tab displays all your orders from Lazada.

Field	Detail/Remark
Order ID	Indicates the Lazada unique order ID.
Order Date	Indicates the date when the buyer placed the order in Lazada.
Courier	Indicates the courier that the buyer selected to deliver their order.
Status	Indicates the latest status of the order.
Shipping	Indicates the status of the shipping, which can be one of the following: To Process - pending for your action to proceed with printing the pack list. Processed - shipping has been processed.
Note	Indicates an internal note that is set from the Lazada website.
Message to seller	Indicates a note that the customer added when placing the order. This note is directed to you as the seller.
Assign To	Indicates the Mibo user who is assigned to process the order.
Internal Status	Indicates a Mibo status that can be added to the order to easily manage the orders.
Internal Note	Indicates a note that is added to the specific order.
Batch	Indicates the batch sequence to which this order has been added to.
Print Pack List	You can select the orders and then in the Action dropdown list, click Print Pack List.

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To Access Lazada Chat:

To begin accessing Lazada Chat, your first step is to authorize and grant access to your Lazada chat.

Select the desired store from the top-right dropdown menu in the Chat tab.
After selecting the store, the Enable Chat checkbox and Authorize button will appear.
Click the Authorize button, and you will be redirected to the Lazada page.
Follow the authorization process on the Lazada page.
Once the authorization is complete, you will be redirect to Mibo able to see the chat windows, where you can view and send chat messages .

If you have an active integration with Zendesk and have authenticated and enabled chat in Mibo, please note that Mibo will start creating new incoming messages as Zendesk tickets. To ensure a smooth process and avoid any unwanted or incorrect ticket creation, it is recommended to proceed with the routing setup and other configuration in Zendesk immediately after completing the authorization process in Mibo.

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This tab displays all the created batches for Lazada order fulfillment. You can create a batch to group together all orders for an order fulfillment.

Creating a new batch

To create a new batch, follow these steps:

On the Batch Management page, click ADD. The following screen is displayed.
Enter the Date Time Pickup details of this new batch.
Click Save.

To add an order to this specific batch, go to the ORDER tab, select the specific order, and then select the batch under the Batch column.

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Use this tab to view reminders for you, as the seller, to take action on the orders on time. Mibo will send you these reminders on the scheduled date and time.

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