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Zendesk - Adding New Stores in Marketplace

Zendesk - Adding New Stores in Marketplace

To add new marketplace stores to your MIBO and Zendesk instances, please follow these steps

 

  1. Connect to the marketplace store in MIBO. Refer to Managing your sales channels

  1. For Shopee Stores, use App Type = Seller In-House

  2. For Lazada Stores, remember to authorize again for Lazada Chat (Accessing Lazada Store from Mibo )

 

  1. Get Store ID from MIBO

    1. For Shopee Store - go to My Account > Sales Channel > Shopee. Get the Shop ID field

    2. For Lazada Store - go to My Account > Sales Channel > Lazada . Get the Seller ID field

  1. Add Store ID to Zendesk

    1. Go to Zendesk Admin > Objects and Rules > Tickets > Fields

    2. Find Mibo Shop ID field

    3. Add store as new field Value to Shop ID

      1. Value = Name of store to display to agents in Ticket View

      2. Tag = Store ID from Step 2

 

After Step 3, Mibo will start sending marketplace chats to Zendesk as tickets. If there are specific handling of tickets (triggers, automations, views) for your Zendesk implementation, you should start configuring the Zendesk triggers / views / automations immediately after Step 3.