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To view the list of users and their details, click My Account > Users on the portal in Mibo. The page displays the User Access panel.
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Email - indicates the email address of the user.
Name - indicates the name of the user.
Mobile - indicates the mobile number of the user.
Type - indicates the role assigned to the user, which can be one of the following:
Admin
Manager
Store User
Marketing
Customer Service
Store - indicates the store to where the user is assigned.
Status - indicates whether the user is active, inactive, or locked.
Action - displays actions that you can do pertaining to the user’s account, such as resetting their password, or deleting their account.
Note: Some actions may be available only to certain user types. For example, the delete action can be done only by the Admin and the Manager.
Adding a user
To add a user on in your Mibo account, follow these steps:
On the User Access panel, click Add to add a new user. The following window is displayed.
Enter the user’s Email, Name, and Mobile.
Choose the User Type of the new user.
Choose the store to where this user is assigned.
Click Save to save the new user.
Note: The number of users that you can add on in your Mibo account depends on your subscription plan.
After the new user is successfully added to your Mibo account, an email with a temporary password is sent to the useruser’s email address. New users must do the following:
Open the email sent by Mibo with a subject line of MIBO - User Credentials.
Access this link and then log in to Mibo using the credentials that are indicated on the email.
After a successful login, change the password on the Change password panel.
Click Change to apply the new password.
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Note: The password must contain special characters.
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Note: The newly selected store will be saved automatically. For information on how to create a store, refer to Updating Your Profile and then select the Stores tab.
Changing the status of the user
To change the status of the user, select one of the following statuses on the User Access panel, under the Status column:
Active
Inactive
Locked
Note: You cannot change the status of an Admin user. They are set to fixed Active status by default.
Resetting the password of a user
To reset the password of a user, follow these steps:
On the User Access panel, click the Change Password icon under the Action column.
A confirmation window is displayed. Select Yes to confirm.
The following window is displayed. Select OK. The user must then check their email to continue resetting the password.
Deleting the user
To delete a user, follow these steps:
On the User Access panel, click the Delete icon under the Action column.
A confirmation window is displayed. Select Yes to confirm.