With WhatsApp automation, you can set up a custom message flow that spans the length of a typical conversation and covers different conversation stages. Suitable for repetitive tasks and commonly asked questions, with custom message flow you can reduce the response time, and can answer the most commonly asked questions with a human touch.
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Enable the WhatsApp messaging service. For more information, refer to Mibo Setting Up the Messaging Services.
On the Mibo portal, click Automation > WhatsApp Keywords to configure the WhatsApp automation.
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| params | 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 |
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| params | JTdCJTIydGl0bGUlMjIlM0ElMjJTRVRUSU5HUyUyMiU3RA== |
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This list describes each keyword functionality available for the WhatsApp automation. |
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Function | Description |
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Join | Signs up the sender as a customer by capturing the sender’s mobile number. | Rewards | Replies the customer with their latest point balance. | Card | Replies the customer with the QR code of their Card/Membership Number. | Coupons | Replies the customer with their list of coupons. | Refer a Friend | Sends the customer a sharable unique referral link, which they can send to their friends over WhatsApp. | Sales | Links the walk-in sales to the customer profile. | Watchlist | Sends the customer a message about certain promotions that they can be reminded about. | Watchlist More | | Shop | |
Notes: If the customer has not been registered in Mibo by sending sales link to WhatsApp, the new customer will be registered and the sales record will be linked to the customer account. No keyword is needed for the sales automation.
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Tip: You can use a default keyword specified in Mibo or you can have your own custom keyword added to each automation. |
To add a |
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custom keyword, click the Edit icon. A pop-up window is displayed where you can add the |
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custom keyword.  Image Modified| Aura tab |
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| params | JTdCJTIydGl0bGUlMjIlM0ElMjJURU1QTEFURSUyMiU3RA== |
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In this section, you can configure your own custom template message. Please contact Mibo support team to assist you on custom template approval with WhatsApp. Below are samples of template messages with tags. Automation Type | Template Type | Template message sample | Actual message sample sent to the customer |
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Join | Join success message | Thank you for joining us. Please update your profile at {Link}. | | Member exits message | Hello {FirstName}! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase. | Hello Amirhossen! Your membership is active with us. Invite your friends to join us and get more prizes. Use your coupon in our online shop to get a discount on your next purchase. | Rewards | View Point | Your point balance is {Point}. | Your point balance is 257 | Card | View Card | Getting your Card QR Code. Please wait.. | Getting your Card QR Code. Please wait..  Image Modified | Coupon | View Coupon | You also have a {TotalCoupon} Personal Voucher that can be used at our Store.
See all your coupons here {Link}. | You also have a 1 Personal Voucher that can be used at our Store.
See all your coupons here https://mibo.ws/sh.htm?cd=WL0 | Automated Message | Auto-Reply (for known customers) | Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below. | Thank you for contacting us. Our customer service team will contact you as soon as possible
For self service, click the quick reply below. | Non Customer Auto-Reply? | You haven't joined yet. Please reply with Join to join us and get more rewards. | You haven't joined yet. Please reply with Join to join us and get more rewards. |
To load the default template, click Load default template, and then click Yes to confirm.  Image Modified| Note |
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Warning: Loading the default template will overwrite all your custom template messages. |
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