Zendesk Plugin V1.7 - Mar 21 2024

Improvement on exception handling (MDV-85 / MIBO-386) - when errors are encountered where the error message returned to MIBO system (could be from markertplace API or MIBO code) is empty, server will save the log file and put in the reference code to the log file in the email/conversation back to agent in Zendesk. Example of content - “Reference code: fb8110e109afa". when a similar error occurs and MIBO helpdesk is provided with this reference code, L2 team can then check for the log file to identify what caused the issue.

Improvement when creating outbound message in Mibo Zendesk App (MDV-80 / MIBO-369) - When an agent sends an outbound message, the ticket requester is set as the marketplace user/buyer and the comment poster is set as agent (previously both requester and comment poster is the markletplace user/buyer, this causing confusion to the agent when looking at the ticket). This enhancement require additional logic to call Zendesk API to get the Agent’s zendesk user id.

Enhancement to internal engine (MDV-84) auto restart scheduled task job (job to create new customer record for marketplace user that is newly identified) when the job/task is stuck. ** MDV-84 was deployed as hotfix in the week before 21/3/24