MIBO provides features that allows you to send SMS to your customers to send offers, promotions and makes it easy for them to read or claim. SMS is a more direct approach as compared to the other methods. However, you need to have message credits in order to utilize this feature.
Tip : See our article about message credit.
You can promote using SMS in your Mibo Control Panel > Marketing > SMS
Adding SMS Campaign
You can add a SMS campaign by doing the following:
Click Add on the SMS Campaign panel.
In the new page, it is divided in to several parts:
Step 1 : Basic Details
The basic details include campaign name and tags. Campaign name is a required field while tags is optional. Tags are the keywords to be used that will help searching your campaign more efficiently. To add tags simply do the following:
→ Input the keyword on the text box.
→ Press enter.
Step 2 : Recipient
Recipient are the people who will receive the SMS you are creating. There are two ways to add recipients to your SMS: upload manual list or search from your customers.
Upload manual list
Select Manual List from the dropdown.
Click Download Template. The template has the following fields: name, email and mobile.
Using the template, update the file that will match the recipient details you prefer.
Upload the modified template. There are two ways to upload the template:
Clicking on the panel
In the popup that opens when you click the panel, select the modified template from your computer.Drag and drop images on the panel
Drag the modified template from your computer and drop them on the panel to get them uploaded.
Tips : In case you uploaded the incorrect file, you can drag and drop the correct file on the panel and it will overwrite the existing file.
Search from your customers
Select Search My Customer from the dropdown.
You can either select All Customer to make all your customers a recipient or you can filter your customers from the available filters.
Step 3 : Content
The content of the SMS is where you can put all the details of your campaign or any content you prefer to send to your recipients.
Creating the content of your SMS is very easy and flexible, aside from you have the option to select promotion or voucher that will automatically display the details on your content section, you can also customise the content by indicating your preferred text.
Promotion
Clicking the promotion tab will let you choose from the promotions you created at Mibo Control Panel > Marketing > Promotion. You can include the promotion on the SMS by doing the following:
Select the promotion you prefer from the dropdown.
After you select the promotion, the SMS Text field will be automatically filled with your <business name> - <name of selected promotion> and the link to your promotion. However, you still have the option to change the content with your preferred text.
Coupon
Clicking the Coupon tab will let you choose from the coupons you created at Mibo Control Panel > Marketing > Coupons. You can include the coupon on the SMS by doing the following:
Select the coupon you prefer from the dropdown.
After you select the coupon, the SMS Text field will be automatically filled with your <business name> - <name of selected coupon> and the link to your coupon. However, you still have the option to change the content with your preferred text.
Tip : See our article about how to create coupon.
Custom
Clicking the custom tab will let you choose from the templates you created on the SMS text field. If there are no available template on the dropdown, you can create a template by doing the following:
Add content on the SMS text field.
Once you are finished with the template, click Save Template on the bottom left corner of the SMS Campaign panel.
In the popup that opens, enter the name of the template.
Click Ok to save the template or click Cancel if you do not want yet to save the template.
Review the options from your template dropdown to see if the newly created template has been added.
Select the template you prefer from the dropdown.
Note : Make sure to always indicate the link of the promotion or voucher on the SMS Text. The link is autogenerated by the system so make sure not to change it.
Step 4 : Schedule
Scheduling your SMS will automatically send your SMS on your chosen time and date. You can schedule your SMS by doing the following:
Click Send Date text box.
In the popup calendar that opens, select date and time you want the recipient to receive the SMS.
Click outside the calendar to apply the date.
Indicate the Number of SMS. Number of SMS is the total number of SMS to be sent for this campaign.
Step 5
Click Confirm to send the SMS campaign instantly. To save the SMS campaign as a draft click Save Draft and if you want to go back to the list of SMS campaign and disregard the entries you made just click on Back.
Note : The initial status of the confirmed SMS campaign is Pending Delivery. However, once it has been delivered to the recipients the status will become Delivered.
Updating and Viewing SMS Campaign
Updating SMS campaign are only applicable for campaigns with Draft status. Pending Delivery and Delivered status can only be viewed but can not be updated anymore.
You can update your campaign by doing the following:
Click the campaign name on the SMS Campaign panel.
In the new page, update the campaign details.
Click Confirm to send the SMS campaign instantly. To save the SMS campaign as a draft click Save Draft and if you want to go back to the list of SMS campaign and disregard the entries you made just click on Back.
You can view your campaign by doing the following:
Click the campaign name on the SMS Campaign panel.
In the new page, the campaign details will be displayed.
Click Download on the recipients panel to download the list of the recipients of the SMS.
Click on Back to go back to the list of SMS campaign.
Removing SMS Campaign
You are only allowed to remove campaign with Draft and Pending Delivery status. You can simply remove your SMS campaign by doing the following:
Click on the trash bin icon on the bottom right corner of the campaign you want to remove.
Agree on the confirmation message of deletion by clicking Yes or click No if you want to retain the campaign.
