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AAdding a coupon rewardnote Click here to view more details. https://mibocloud.atlassian.net/l/c/LEBWEfZP Click here to view more details. https://mibocloud.atlassian.net/l/c/LEBWEfZP To add a coupon reward, follow these steps: Click Add on the Coupon panel. In the right
Adding a new customer manually
This section provides information on adding new customers one-by-one manually. If you prefer to add customers in bulk, refer to Importing and exporting customer information to import customers. To add new customers manually, follow these steps: Click Cust
Adding images to your coupon reward
In the process of adding new coupon rewards, you can add an image to the coupon so that customers will know more about the coupon reward. To add an image to a coupon reward, follow these steps: In the new coupon page, click the plus symbol in the Coupon I
Adding Your Domain to Mibo
You can add your own domain in Mibo. By adding your domain, you are giving permission to Mibo to send emails on your behalf. To give Mibo permission, you point the DNS entries from your DNS provider (such as GoDaddy, Rackspace, or Cloudflare) to Mibo. You
App Integrations
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BBehavior RewardBehavior Reward is a type of reward that is given to customers based on a specific action or event. For example, rewarding new customers when they sign up or rewarding customers who have purchased more than certain amounts. The following are the types of
Bonus Point
Bonus points can be used to reward customers during special events, such as anniversaries, birthdays, or any other special occasions or holidays. To manage your bonus points, click Reward > Points on the portal and then locate the Bonus Points section. B
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CCouponsCoupons are a type of discount given to customers that they can use to save more when they purchase from the store. It is a promotional strategy to entice customers to buy your products. To manage your coupon rewards, click Reward > Coupons on the portal.
Creating customer lists
You can create customer lists in Mibo to group customers according to your preferences. There are two types of customer lists in Mibo: Static - a fixed customer list. You can manually add customers to this list. Active - a dynamic list. Mibo automatically
Customer 360 view
note Click here to view more details. https://mibocloud.atlassian.net/l/c/MwaZr6Q1 Click here to view more details. https://mibocloud.atlassian.net/l/c/MwaZr6Q1 Customer 360 refers to a 360-degree view of a customer's data including every interaction, suc
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DDELETE - Setting Up Your Mibo Store AppDelete
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EE-Newsletter/ Email MarketingThere are several ways to promote your business and your products throughout Mibo. One of the most effective way of doing of promotion is via email. Email Marketing are designed to reach out to your customers at the best time and provide valuable content
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GGetting StartedGive Points By rewarding your customers with redeemable points, you encourage your customer to invest in your brand. The more they spend, the more points they get in return. Use the Give Points feature in the Mibo POS app to reward your customers with redeemable poin
Giving coupons to your customers
The following are the different ways to give coupons to your customers: Selecting customers in the RECIPIENT tab. For more information, refer to the next section. Giving coupons through behavior reward. For more information, refer to Behavior Reward. Givi
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IImporting and exporting customer informationYou can add customers to the Mibo account either manually or by importing a file that contains all the customer information. This section provides information on adding customers through the import process. If you prefer to add customers manually, refer t
Initial Mibo Setup
We will help you design the perfect customer management solution for your business. Getting started is a seamless, fuss-free experience. To initially set up Mibo, follow these steps: Step 1 – Sign up on the Mibo website Go to the Mibo website and sign up
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KKioskUse the kiosk sales channel to establish a robust customer loyalty program and reward your customers in a quicker operational method. To use the kiosk sales channel after enabling it in Mibo, set up the Mibo Store app in your devices. Setting up the Mibo
Knowledge Base
Search For an article Frequently used articles How-To Getting Started Highlight important documentation. Need more help? Link to resources such as your service desk, questions and answers or a forum. List contacts for getting additional help. Browse by to
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LLazadaAccessing Lazada Store from Mibo note Click here to view more details. https://mibocloud.atlassian.net/l/cp/GBqF74LQ Click here to view more details. https://mibocloud.atlassian.net/l/cp/GBqF74LQ After authorizing your Lazada store in My Account > Sales C
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MManaging customer typesIn Mibo, you can define different types of customer membership to suit your needs and the types of programs that you want to launch on your business or store. To manage the customer types of your Mibo account, click Customer > Customer Type in Mibo. The
Managing product categories
In Mibo, you can manage your store products and categorize them to easily locate products. Products can be categorized according to your needs. To view, add, and modify product categories, click Sales > Products and then click the Category tab. The follow
Managing the Message Credits
Message credits are needed to send email, SMS, and WhatsApp messages. Credits are deducted from your Mibo account every time a message is sent. Mibo allows you to easily top up credits to make sure you can continue sending messages. To manage your credits
Managing Your Account Users
Mibo gives you the ability to add and manage your Mibo account users. These users will serve as the person in charge based on the role that you assign to them. To view the list of users and their details, click My Account > Users in Mibo. The page display
Managing Your Customers
Managing your Mibo Account Managing your products Before managing your sales channels, you may first create or sync your products to Mibo. To do this, click Sales > Products in Mibo. The following page is displayed. ProductsPage.png In this page, you can add, edit, or delete products, and also manage the
Managing Your Sales
In Mibo, you can manage your products and sales channels to give customers the best shopping experience they can ever have. For more information, refer to the following sections: Managing your products Managing your sales channels
Managing your sales channels
note Click here to view more details. https://mibocloud.atlassian.net/l/c/Zbb7gyCw Click here to view more details. https://mibocloud.atlassian.net/l/c/Zbb7gyCw One of the main features of Mibo is to centralize you customer database and your sales across
Managing Your Subscription Plan
To manage your current subscription plan, do the following: In Mibo, click your business name at the top right corner of the page. Click Subscription Plan. Admin_Subscription.png In the Subscription Plan page, you can see all the available plans, your cur
Members
Members is designed on customer-oriented based and we believes it helps you to better interact with your customers. It provides quick sign up, set pin for member, redemption , give point and use coupon functionalities. Member Sign Up Click on Add new memb
MIBO Core 2.1.1 - Oct 02 2023
Mibo Knowledge Base Learn about Mibo Set up your Mibo account Manage your customers Reward your customers Set up your sales channels Promote your business Getting Started Managing your Mibo Account Managing Your Customers Setting Up the Rewards Program Managing Your Sales Pr
Mibo Overview
Mibo is an industry-leading SaaS-based customer loyalty management program. With Mibo, it is easy to manage the customer experience as you create and communicate offers that loyal customers can redeem. It is the only customer interaction tool that you wil
Mibo POS
You can use the Mibo POS to fulfill your daily sales at your store. To start using Mibo POS, go to Sales > Mibo POS. note Note: In this section, the term register also refers to a POS. Note: In this section, the term register also refers to a POS. Opening
MIBO Release Notes
Mibo Subscription Plans Mibo offers different subscription plans at a very reasonable cost. You can select plans based on your needs and be able to upgrade or downgrade your current plan if you prefer to. note Note: To know more about our subscription plans, visit the Mibo prici
MIBO Zendesk Versions
Zendesk Plugin V1.7 - Mar 21 2024 Zendesk PLlugin V1.3 - Sep 29 13:42
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NNon-table-based POSThis kind of POS is applicable only for stores without a table management. A non-table-based POS has two tabs: Current Drafts Current The Current tab is is where you can process the customer orders and do actions such as selecting a member, generating a t
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PPointsMibo's loyalty program is based on points earned from the purchases made by the customer. You can also set up bonus points, which can be used to reward customers during special events. This page provides information on setting up the standard points. For
Pricing
The one-two punch of email and SMS messaging allows you to update your customers on special offers and sales, and to give discounts. SMS notification allows you to communicate fast –– it has 95% open rate, and most are read within five minutes. For these
Promote Your Business
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RRedeem Points (Mibo Store APP)Customers enjoying redeeming their points using Mibo Store App because that is so easy and simple to use! Note : Only coupons are available for redemption in Mibo Store app. On the Redeem Points, there are two ways to issue the points: scan the QR code or
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SSession LogSession log captured the transactions that being done. You can search the transactions by the customer name, coupon name and action name such as redeem points, give points and use coupons. Enter the value in the text box and click on Search icon. You will
Setting up a behavior reward
note Click here to view more details. https://mibocloud.atlassian.net/l/c/1XSBZEfa Click here to view more details. https://mibocloud.atlassian.net/l/c/1XSBZEfa To set up a behavior reward, refer to the following sections. Giving rewards to customers afte
Setting up MIBO in Zapier
MIBO 1.3.10 onwards works with Zapier to talk to 2,000+ apps to bring greater and richer value to your CRM. In your Zap, select Mibo when asked to choose App and select the published Mibo Event image-20210906-024451.png Constantly are adding new APIs to
Setting Up the Messaging Services
note Click here to view more details. https://mibocloud.atlassian.net/l/c/PUrHZ2sJ Click here to view more details. https://mibocloud.atlassian.net/l/c/PUrHZ2sJ Mibo manages your customer database so that you can send relevant email, SMS, and WhatsApp com
Setting Up the Rewards Program
note Click here to view more details. https://mibocloud.atlassian.net/l/c/b0h8NVSL Click here to view more details. https://mibocloud.atlassian.net/l/c/b0h8NVSL The simplest loyalty program definition is turning customers into brand loyalists, which requi
Shopee
Accessing Shopee store from Mibo note Click here to view more details. https://mibocloud.atlassian.net/l/c/oZ3a6sCr Click here to view more details. https://mibocloud.atlassian.net/l/c/oZ3a6sCr After authorizing your Shopee store in My Account > Sales Cha
Shopify
After enabling Shopify in Mibo, link your Shopify store to Mibo by enabling the private app feature in Shopify. Enabling the private app in Shopify To enable the private app in Shopify, follow these steps: Log in to your Shopify store as the store owner.
SMS Marketing
MIBO provides features that allows you to send SMS to your customers to send offers, promotions and makes it easy for them to read or claim. SMS is a more direct approach as compared to the other methods. However, you need to have message credits in order
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TTable-based POSThis kind of POS is applicable only for stores with table management. A table-based POS has two tabs: Orders Current Orders The Orders tab is where you can view the table you created for the store. To manage the table, click the panel of the table you wan
Tokopedia
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UUpdating Your Access DetailsThe My Access page allows you to modify your profile name, mobile number, and pin, and change your current password. To access the My Access page, follow these steps: In Mibo, click your business logo at the top right corner of the page. Click My Access.
Updating Your Profile
note Click here to view more details. https://mibocloud.atlassian.net/l/c/BGD21nZo Click here to view more details. https://mibocloud.atlassian.net/l/c/BGD21nZo Accurate and up-to-date account details will help your customers know you and trust you even m
Uploading images to Mibo
You can add images to your Mibo account for various uses, such as when adding a logo to your profile and when adding images to your coupon rewards program. To add images to your Mibo account, follow these steps: In the portal where you can add an image, s
Use Coupons
Customer are encouraged to spend more and sign up as you gives them coupon; this is definitely an attractive offer. To use the coupons, please follow the steps at below Click on Use Coupons. Get customer to login to member club in their mobile phone and s
Using WhatsApp in Mibo
To use the WhatsApp messaging service in Mibo to connect with your customers, set up the following features: Feature Refer to this section for more information WhatsApp Blast WhatsApp Chat Watchlist WhatsApp Referral WhatsApp Customer Referral WhatsApp Au
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VViewing and editing a behavior rewardTo view or edit an existing behavior reward, follow these steps: On the Behavior Reward page, click an existing reward from the calendar. The different types of rewards are displayed in the following different colors in the calendar. image-20210906-021220
Viewing coupon reports
When a coupon reward is available and the process of sending the coupons to the selected recipients has been started, you can view the coupon reports to see how many coupons have been distributed and used, and the coupon reward’s use rate. To view coupon
Viewing customer information
Mibo allows you to view the customers' information in a standard view or in a 360 view. The standard view displays basic information, such as the customers' name, mobile number, email, city, and birthday. The customer 360 view displays more detailed infor
Viewing Invoices
The Mibo solution displays your invoice history and allows you to view individual invoices. Detailed activities of your subscription plan, such as a downgrade and an upgrade, reflect as invoices and can be viewed in the My Invoice History page. To view yo
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WWhatsApp Automationnote Click here to view more details. https://mibocloud.atlassian.net/l/c/zQWmLSHN Click here to view more details. https://mibocloud.atlassian.net/l/c/zQWmLSHN With WhatsApp automation, you can set up a custom message flow that spans the length of a typi
WhatsApp Customer Referral
note Click here to view more details. https://mibocloud.atlassian.net/l/c/ZN5HX9V1 Click here to view more details. https://mibocloud.atlassian.net/l/c/ZN5HX9V1 You can use Mibo to increase customer acquisition using WhatsApp or email (Member Club) messag
WooCommerce
Mibo is tested to work with WooCommerce version 4.0.1 and above. If you encounter problems linking your WooCommerce installation with Mibo, please contact Mibo support for assistance. note Note: The guide below is based on WooCommerce version 4.0.1. Ple
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ZZendesk - Adding New Stores in MarketplaceTo add new marketplace stores to your MIBO and Zendesk instances, please follow these steps Connect to the marketplace store in MIBO. Refer to Managing your sales channels For Shopee Stores, use App Type = Seller In-House For Lazada Stores, remember to au
Zendesk PLlugin V1.3 - Sep 29 13:42
Zendesk Plugin V1.7 - Mar 21 2024 Improvement on exception handling (MDV-85 / MIBO-386) - when errors are encountered where the error message returned to MIBO system (could be from markertplace API or MIBO code) is empty, server will save the log file and put in the reference code to the
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